Welcome to The Annex

The Annex

FREE SHIPPING AUSTRALIA WIDE - INTERNATIONAL ORDERS OVER $400

RETURNS AND EXCHANGES

We hope that you will be happy with your purchases, however you may return/exchange any purchased item for any reason
We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size/colour if preferred 
In the case of the item being exchanged we will resend the new item back to you free of additional delivery charges. (Applies to Australia Wide Deliveries Only)
One delivery free exchange is valid per customer, any other exchanges after will be at cost of the customer

If you would like to return an item to us follow the steps below:

  • Email info@theannex.com.au within 7 days of your purchase date to inform us that you will be returning the item. We will promptly reply to your email and advise of the delivery address

  • Ensure that all items are in a new and unused condition with all tags attached. If the item is not in the original condition then we have the right to refuse a refund and the item will be sent back to you

  • Include your full name, address, telephone number, and if you would prefer a refund, exchange, or store credit. Please also state the way you purchased the item e.g. credit card or Bank transfer

  • Send the item to us within 7 days from purchase date with receipt of purchase

All items that are sent back MUST be posted via express or registered post
Any item that is not sent via express/registered post and goes missing in the post will not be credited
Refunds/Exchanges can take up to 14 days to process after goods have been received

International Orders 
If you wish to exchange your order you will be liable to pay for the return postage for the new item, which is the flat rate of $30 (NZ) or $50 (Rest of the world)

Sale Items
For sale goods, we are unable to offer a refund, however you are welcome to exchange or have a store credit issued
Please note: We only offer free shipping on the initial delivery for sale items
If you wish to exchange the item you will need to pay $15 for express postage back to you (Australia wide) or the flat rate of $30 (NZ) or $50 (Rest of the world)